Returns & Exchange Policy

Barrira Jewelry Store – Returns & Exchange Policy

To ensure a smooth experience, please review our policy before requesting an exchange or refund:

Exchange Conditions:

• Notification must be made within 7 days of delivery

• Items must be:

  • Unused and in original condition

  • With all tags and packaging intact

  • Accompanied by proof of purchase (receipt/order confirmation)

• Exchanges are not available for:

  • Sale/discounted items

  • Gift-with-purchase items

  • Custom-made or personalized jewelry (unless defective)

Refund Conditions:

• Refunds are only provided for defective/damaged items

• To qualify:

  • Email clear photos/video of the defect to help@barrira.com

  • Include your order details in the message

  • Our team may request additional verification

• Approved refunds are processed within 5-7 business days to the original payment method

Important Notes:

• Product appearance:

  • Slight color variations may occur due to:

    • Photoshoot lighting

    • Differences in screen displays

• Shipping costs:

  • Customer covers return shipping fees

  • Exceptions made for defective items

• Policy differences:

  • Online purchases follow these guidelines

  • In-store purchases have separate policies (check with staff)

• Final sale items are non-returnable and non-exchangeable

Contact Us:
For assistance with returns or exchanges:
Email: help@barrira.com
Phone: +92 300 2369209
(Operating hours: 9AM-6PM, Monday-Saturday)